08-17-2009 08:44 AM
I received a message from a 3rd level HP Support Engineer who said they shipped one of the affected motherboards back to the vendor (Pegatron) for analysis and are still waiting for the results.
This HP tech seems sincere in wanting to help customers with this problem so I encourage all of you to send him a PM sumsolstice
08-17-2009 09:25 AM
I am so thankful I found this thread. If I had not I would be going through the repair/replace route on my 9180t and let the 21 day return limit pass me by. I received an RMA number first thing this morning and just dropped the PC off at Fedex. I'll pursue other alternatives.
08-17-2009 10:32 AM
13 days now with my replaced e9150t and no freez-ups or BSODs. I just want to say if anybody is thinking of going to Dell they should first look at their customer forum. They are apparently having much the same problems with their machines. I believe the real culprit is all the outsourcing these company's are doing. Parts from several different countries and then assembling in Mexico. (Look on the bottom of your machine) It says product of Mexico.
I will probably keep this one if it behaves before the 21 days are up. I might end up regretting it.
08-17-2009 01:27 PM
08-17-2009 07:36 PM
08-17-2009 09:00 PM
08-17-2009 11:37 PM
It seems everyone is having some sort of trouble with HP's "Elite" series. I ordered an e9180t back in July and received it in August. Finally I got a chance to take it out of its box 2 weeks ago. During routine initial setup process I got the famous "blue screen". At that moment I knew that something wasn't right about this machine. Well, I wasn't (unfortunately) wrong. This machine has been crashing, freezing, rebooting everyday at least a few times. I've got "blue screen" for about 4 times now (could be more but not sure). I've wasted 12 DL DVDs during burning process and finally I decided to return this machine for a refund. Worst of all I am using this machine for heavy video/picture editing and for my business to earn money and store extremely valuable data. But so far it's just a $1700 failure.
Bottom line is that I WILL NOT BUY ANOTHER HP again for the following reasons;
1- Short life span. This machine is my 5th PC within the past 5 years. I bought 3 (they were best in their categories) lap-tops for my wife and 2 desktops (including this one) for myself. 2 of those previous PCs died right after their warranties expired. I am 100% sure that this one will do the same trick and in case that happens I really don't want to hear an HP "tech" guy who has no clue of math and money telling me to send the computer back for repairs and pay almost the same amount of money that can buy a brand-new computer. So the bottom line here is that HP computers life-span are no longer than 2-3 years maximum (in my own experience).
2- HP "support" guys with lack of intelligence, experience and customer "support" skills as well as RESPECT to their clients.
3- And finally, wasting 12 Dual Layer DVDs, almost 2 weeks out of my life as well as all that frustration just because I decided to buy a "brand-new" $1700 machine from HP.
To the forum members: I am sorry that I am not offering any solutions/suggestions to your similar problems. But why do we always have to end up seekign for solutions to our problems on forums? Don't these guys get paid to do this? So, this is the only reason why I refuse to offer possible solutions to our problems even though I can think of a few. But again, I WILL NOT HELP HP to solve their problems after spending $1700++ and my valuable time for a brand new junk.
To HP: You guys, if you ever bother reading and trying to understand what your clients are saying here would/should ultimately help you improve your business. This should be in your customer service "manual" called customer service 101... or simply called commonsense!!!!
However, I will contunie to post here and share my experiences with my new DELL or Gateway or even my own custom built PC when I decide how to spend my hard earned $1700.
08-18-2009 08:45 AM
Kudos to HP for this.
I called yesterday morning and was off the phone in 10 minutes with an RMA for my e9180t PC that was defective as indicated in my previous post. I printed the prepaid shipping label and dropped of the unit at Fedex. Today, much to my surprise, my Paypal account was credited with the full purchase price of the PC. Apparently HP issued the refund when they were notified the unit was shipped, as it is still in transit.
So although I was disappointed with the PC, I am impressed with HP's handling of the return and refund. I almost feel guilty not giving them a second chance (almost).
08-18-2009 09:43 AM
Wow. How incredibly scary. I have an e9150t on order. Should be here by the 30th of August. I will look to see what I have when I get it in terms of Motherboard revision and BIOS. I am buying this because my HP laptop stopped working and when I sent it in, they claim there is water damage which breaks the warranty. I cannot imagine how that is possible. At $750 for repair, I decided to get a desktop. I do video and audio editing (hobby) and wanted a reasonably priced machine.
I am fairly certain that if I get any instability I am going to straight for the refund. Thanks to all for posting what you have found. I am hoping for a better experience...