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4v3ng3r1987
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Message 1 of 2
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EliteDesk 800 G2 Will Not Boot

HP Recommended
EliteDest 800 G2
Microsoft Windows 10 (64-bit)

I have an EliteDesk 800 G2 desktop that refuses to boot. When I press the power button, the power LED flashes white every second or two. When the power LED lights up, the internal fans spin briefly and then stop. This combination of the power LED flashing and the fans briefly spinning repeats itself indefinitely. Any help diagnose this is greatly appreciated. I'm going to let it sit unplugged over the weekend to see if that helps. Thanks in advance for the help.

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@4v3ng3r1987 

Sorry for the bad news, but when a desktop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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