cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Highlighted
New member
2 1 0 0
Message 1 of 4
272
Flag Post
HP Recommended

Elitedesk 800 G1 Running Win10 1809, shuts down instead of rebooting

‎01-21-2020 03:10 PM

Product: Elitedesk 800 G1
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

We have a number of HP Elitedesk 800 G1 that after migrating to Win10 1809 shutdown when a reboot is initiated, but user or by SCCM' . 

Preliminary testing indicates that disabling Secure Boot resolves this issue but, this in not ideal as this breaks our security model. 

Has anyone else seen this ? Has anyone resolved this without compromising security ? 

 

Thank you ?

3 REPLIES 3
Highlighted
Level 6
380 380 34 72
Message 2 of 4
218
Flag Post
HP Recommended

Elitedesk 800 G1 Running Win10 1809, shuts down instead of rebooting

‎01-23-2020 04:04 AM

Have you updated the BIOS to the latest version? I see that there are LOTS of fixes for weird and wonderful issues with this model.

0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 4
194
Flag Post
HP Recommended

Elitedesk 800 G1 Running Win10 1809, shuts down instead of rebooting

‎01-23-2020 02:34 PM

Yes, we are updating the bios before migrating.

We are using 2.77 April 2019 as per HP website. 

 

0 Kudos
Highlighted
Level 6
380 380 34 72
Message 4 of 4
173
Flag Post
HP Recommended

Elitedesk 800 G1 Running Win10 1809, shuts down instead of rebooting

‎01-24-2020 01:59 AM

OK. So from a command prompt, if you type shutdown -r -t 0 does it still switch off?
Are you able to try a clean 1909 on one unit and see?

Have you tried to turn off fast boot to see if that helps?

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation