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‎12-13-2017 02:07 PM

HP Recommended
Product: Hp pro 3500
Operating System: Microsoft Windows 7 (64-bit)

Good day 

I have an issue, yesterday i was using my computer normally, but today when i tried to turning on that message apper 
"Enter power on password". I thinking that probably was my brother but i'm not sure what or how happen. 
 Could you help me with this. 

Thank you. 

1 REPLY 1

‎12-13-2017 03:53 PM

HP Recommended

Hi:

 

See the link below, Jumper settings>Clearing the password setting.

 

https://h22207.www2.hp.com/us-en/document/c03329092

 

Now, if following those instructions don't work as written...

 

Shut down and unplug the PC.

 

Move the password jumper (the top jumper) one pin to the right to clear the password

 

Plug in and turn on the PC.  The P/W should now be cleared.

 

Shut down and unplug the PC.

 

Return the jumper to the default position.

 

Plug in and turn on the PC.

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