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Envy 34" AIO video card problem - reboots

Envy 34" AIO
Microsoft Windows 10 (64-bit)

When attempting to use a video-intensive application such as skype, the computer reboots. This happens only with video intensive apps. Checked the video driver version but it seems to be the latest. The system is patched with the latest updates according to HP Support Assitant. 



The system has Intel HD graphics 630 and NVIDIA GTX 950M

Computer model 34-b025xt 


Does anyone experince the same issue? Any suggestions?





HP Support Agent
HP Support Agent
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Envy 34" AIO video card problem - reboots



Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.


I understand that you are facing issue playing video from a couple of application.


Follow the steps in this section, in order, until the problem is resolved.


Step 1: Disabling the automatic restart option to view error messages

Many hardware driver or operating system errors will cause the computer to display a specific error message before stopping the operation or shutting down the computer. However, if the Automatically restart option is enabled, an error message might not be displayed despite an error taking place. Disable this option to allow the computer to display the error message.

Follow these steps to disable the Automatically restart option:

  1. In Windows, search for and open View advanced system settings.

  2. Click Settings in the Startup and Recovery section.

    Figure : System Properties window

    System Properties window
  3. Remove the check mark next to Automatically restart under System Failure, then click OK.

    Figure : Automatically restart check box

    Location of the Automatically restart check box
  4. Restart the computer.


    The computer no longer restarts automatically when a problem occurs. Instead, a blue screen appears with more useful information. You can now search for a resolution using the information in the error.


Then, click on this link: to download support assistance and run the support assistance.


Use the following steps to check for HP updates.

  1. Click My devices on the top of the HP Support Assistant window, and then click Updates in the window for your device.

    Figure : Updates in the My PC box

    The Updates window opens.

  2. If HP Support Assistant detects updates, a list of updates displays in the Updates available window.

    Figure : Updates window

     Updates window
  3. To check for recent updates, click Check for updates and messages.

    HP Support Assistant connects to the HP servers and performs the following actions:

    • Downloads messages and updates

    • Gathers configuration information

    • Analyzes your computer system

    • Prepares an action list

    If HP Support Assistant finds updates, they display in the Updates available window.

    Figure : Updates available window

    Updates available window
    • To postpone or delete a current update, use the following steps.

      1. Next to the message you want to postpone, click Remind me.

      2. Select Tomorrow, One week, or One month, depending on when you want to be reminded.

    • To delete an update, click  next to the update.

    • To install the update now, click the Install now icon () next to the update.

Run a System board test following this steps.

  1. Hold the power button for at least five seconds to turn off the computer.

  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

  3. On the HP PC Hardware Diagnostics main menu, click System board Tests.

  4. Click Quick Test.

  5. Click Run once.

    While the test is running, the time remaining and test result for each component are shown on the screen.

If the system test passes, Use this link: perform push-button restest. 


Hope this helps you, keep me posted.


Have a great day!



I am an HP Employee 

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