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HP Recommended
Envy H8 1500t
Microsoft Windows 10 (64-bit)

My Envy H81500t will not start. The PC was left on overnight as usual. In the morning, the system was off. I pressed the power button and nothing happens. The green light on the rear of the power supply is ON. I have reseated the two memory boards. I have bypassed the power switch. There is 3.5 volts on the power switch leads so that part of the power supply is functioning.

Can anyone help???

3 REPLIES 3
HP Recommended

@1dj2 

Sorry for the bad news, but when a desktop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

I did further troubleshooting and I found that the only voltage on the main power connector on the mother board is +5v. None of the 12v power supply voltages exist on the connector. I now suspect the power supply unit. I am having trouble finding a replacement PSU. Can you help? I posted a request  tonight for PSU information.

HP Recommended

@1dj2 -- I am having trouble finding a replacement PSU. Can you help? 

 

I think that you should find a local owner/operator computer-store, and take your computer there. They will open-up the case, and examine the physical dimensions, and the wattage, of your current power-supply, and will either have a replacement power-supply in their stock, or they will order a replacement for you.

 

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