Create an account on the HP Community to personalize your profile and ask a question
09-01-2020 11:16 AM
Product: All in one (24-b229la)
Operating System: Microsoft Windows 10 (64-bit)
I created the recovery media from HP Cloud Recovery tool. Before I checked if my model (X6B15AA#ABM) was supported and it was (http://support.hp.cloud-recovery.s3-website-us-west-1.amazonaws.com/). Also when creating it, my model was automatically detected so I didn't make any change on that.
The problem is when I start the restore process I'm getting this error:
Component: Windows 10 PIN Diagnostic Tools Red - CPS
Error: Incorrect brand name [Unknown]
Expected Brand name from FB [Pavilion]
Next Step: Please check Model Name or Feature Byte
What can I do?
1 REPLY 1
09-01-2020 11:22 AM
Unfortunately, I wouldn't be able to help you with why the HP cloud recovery tool isn't working, but you can at least get your PC working again by making bootable Windows 10 installation media using the media creation tool at the link below.
After W10 has completed installing, you can install the drivers and available software from your PC's support page.
Where you see the same driver listed for AMD or Intel, select the AMD drivers. You do not use any of the Intel drivers.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community