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HP Recommended
HP Laptop PC 15s-fq2000 (2D120AV)
Microsoft Windows 11

Hi folks;

 

I recently had my HP laptop repaired by HP while in Italy (covered by warranty), but they do not appear to have fixed the issue, and the device has been plagued by overheating fans, blue screen crashes, and pixelated-screen crashes since it was returned to me. I'm moving to Sri Lanka shortly, and HP advised that I contact their Sri Lanka office for replacement-repairs once I land in the country. I've sent an email to the three reps the HP SriLanka website list as contacts, and sent a trouble ticket into their Indian office (not in Sri Lanka, but closer than any other major country's HP hubs), but I have yet had no response from anyone (going on for more than a week now) thus far. 

 

Anyone know how to escalate this? The only contact listed for Sri Lanka are those email addresses, so I'm not sure where I'd go from here.

3 REPLIES 3
HP Recommended

My $0.02 opinion is it needs to be replaced as the repair did not fix the problem,

 

You might contact them and explain that it overheats and you are concerned that it might catch on fire in the plane when on one of your business trips. I  managed to get an out of warranty Surface Pro 4 replaced that way but the SP4 had a well known and documented problem with the battery overheating.

 

All the symptoms you mentioned can be caused by overheated CPU.  Your laptop can overheat due to CPU usage, Graphics usage AND battery charging.  To mitigate the problem avoid charging the battery when using the laptop.  In addition set the CPU max utilization down to a small value.  For example, you probably have %100 as shown below.  Change to a smaller value such as %50.  It is possibly the CPU is running in turbo mode all the time which is definitely not helpful.

 

 

I was unable to find product specifications for your laptop.  I am guessing you have an Intel i7-1167G7 CPU that has turbo speed of 4.7ghz.  That CPU has base speed of 2.8ghz.  From my personal experience setting the max speed to %95 will kick the CPU out of the highest speed multiplier which can make a huge difference in temperature.  You might try the %50 first then raise it up higher as necessary but do not go above %95.  Set the "plugged in" speed at a lower value as charging will definitely add to the heat.

 

A BIOS dated January 19, 2022 was released for your laptop.  You might consider updating the BIOS but I do not recommend it while the system is not functioning properly especially on a business trip where the laptop could die from a bad BIOS update.

https://support.hp.com/us-en/drivers/selfservice/hp-15-f2000-laptop-pc-series/35900344/model/2100223...

 

Unaccountably the laptop product information was missing from the HP site. Is this a gaming laptop? If so, it probably has a GPU in addition to a CPU.  This makes the overheating worse.  Please ensure it does not run at %100 speed.

 

[EDIT]  Any CPU speed above 2.8 is considered turbo for i7-1167G7 CPU .  Gaming laptops make use of turbo as during game play there are occasions where the CPU has greater demands made on it.  System used in an office environment (business use) should not be running turbo.  That is also my $0.02 opinion.


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HP Recommended

Not the answer I was looking for, per say, but definitely helpful as regards to the CPU stuff. I was always more a software man than hardware- I'll definitely look into that. What relationship would there be between reducing maximum CPU utilization and function of the device? (not counting the obviously overworking/overheating fan(s)).

 

I'm like to agree with you- if a repair didn't fix it, it should be replaced- but after a repair there's another 3 month extended warranty slapped on the thing, which means the replacement should be covered by warranty- thus me trying to get in touch with HP. The folks in Italy told me a couple weeks ago that "we can't guarantee you'll get the laptop repaired before you move, so you need to talk to HP Sri Lanka." Their internal offices are not in contact with one another, and so all they could do is give me the several ticket numbers we've generated throughout this process for me to pass along to HPSL.

 

Definitely not a gaming rig.  Couldn't say why it's not showing on HP, but then again it's been... highly difficult to work with HP throughout this process, so "not showing tech specs for the laptop" seems pretty on-par. I'm not sure if a dxdiag will be helpful, but: 

Operating System: Windows 11 Home 64-bit (10.0, Build 22000) (22000.co_release.210604-1628)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Laptop
BIOS: F.15 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i7-1165G7 @ 2.80GHz (8 CPUs), ~2.7GHz
Memory: 16384MB RAM
Available OS Memory: 16026MB RAM
Page File: 13378MB used, 7256MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 120 DPI (125 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.2.2

HP Recommended

HI

 

The new bios is F18 but there is no mention of any  "fix" for fans and overheating

 

BeemerBiker_1-1650990698797.png

There is always the possibility that a bios update can go bad.  I would not upgrade if the use of the laptop is critical.

 

I made an edit to my original post you might not have read.

Just want to mention that the base speed of 2.8 is what the system should be running at.  Anything over 2.8 is turbo.

To avoid overheating you should set the CPU max to %95.  If the BIOS supports hyperthreading then disable it.  Your i7 has 4 cores and I doubt if you have applications that need the extra 4 via hyperthreading.

 

You might try the temperature app tthrottle

https://efmer.com/download-tthrottle/

I use it on all my systems, most of which are mining for gridcoin.

 

 


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problem please mark this as a solution so others can find it
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