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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 1 of 5 (217 Views)

FACTORY RESET TPC P051-19

Product Name: hP
Operating System: Microsoft Windows 10 (32-bit)

I HAVE ALL IN ONE TPC P051-19 AND WILL LIKE TO BRING IT TO FACTORY RESET

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Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 2 of 5 (201 Views)

Re: FACTORY RESET TPC P051-19

CAN SOMEBODY HELP ME ?

ALGUIEN ME  PUEDE AYUDAR?

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HP Support Agent
Posts: 6,468
Member Since: ‎08-10-2016
Message 3 of 5 (175 Views)

Re: FACTORY RESET TPC P051-19

Hi @chht325,

 

Thanks for stopping by the HP community. A very good day to you. Smiley Happy I reviewed the post regarding information about factory reset. I will be delighted to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. Smiley Happy You are a valued HP customer and it is paramount to assist you with it. I take it as a privilege to share this platform with you. Smiley Happy

First off, to assist you better, I would require more information regarding this.

  • Please provide the complete product# or model# of the computer to assist you better.
  • Is your computer not working correctly?
  • What is the reason to perform a factory reset?

Please keep me posted. I will keep a watch for your reply.

 

Take care now and have a terrific week ahead. Smiley Happy

 

 

DavidSMP
I am an HP Employee

Honor Student
Posts: 3
Member Since: ‎04-19-2017
Message 4 of 5 (124 Views)

Re: FACTORY RESET TPC P051-19

Thank you for responding is very nice of you, i alreday have reset the tpc po51-19 but what do I do to down load and how ??? a friend told me drivers but i donot have any idea can you help me and how do i set the keyboard on screen??

thank you for your help ?>  carlos

HP Support Agent
Posts: 6,468
Member Since: ‎08-10-2016
Message 5 of 5 (117 Views)

Re: FACTORY RESET TPC P051-19

[ Edited ]

Hi @chht325,

 

I reviewed the post comprehensively. Thanks for the response. You've done a remarkable job of troubleshooting the issue. Kudos to you for a job well done.  Please provide the complete product# or model# of the computer to assist you better.

 

Please visit this link http://hp.com/drivers Then select the country and type the product# of the printer. Ten follow the on-screen instructions to update all the required drivers based on the operating system used.

 

Please check this link to enable the on-screen keyboard on the computer. This is a third party link. Please do not click on any unnecessary ad, image, download, popup or link or anywhere else as these are third party links meant only for viewing information and following instructions relevant to the actual issue.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. Smiley Happy

 

 

DavidSMP
I am an HP Employee

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