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‎10-24-2021 04:43 AM

HP Recommended
Product: Example: Pavilion 6Pavilion 22 (2014)
Operating System: Microsoft Windows 8.1 (32-bit)

FAILURE ID RLGG31-77AAR9-MFH16J-60VR03 on HDD Short DST check.

The PC won't boot, just displays the HP circle and never reaches the desktop screen.

What does the failure code mean (an I looking at a new HDD or.....?

Category:
1 REPLY 1

‎10-24-2021 07:06 AM - edited ‎10-24-2021 09:10 AM

HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your PC's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RLGG31-77AAR9-MFH16J-60VR03OK000000000010/24/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

Yes, you will need to install a new hard drive, and reinstall the operating system.

 

Unfortunately, I cannot find a service manual for your PC's model series.

 

You can reinstall W8.1 for free by downloading the W8.1 64 bit ISO file from the link below.

 

Download Windows 8.1 Disc Image (ISO File) (microsoft.com)

 

Use the Microsoft tool that I zipped up and attached below that you will need to transfer the ISO file to a USB flash drive or DVD so that it is bootable.

 

After W8.1 has completed installing, you can install the drivers and available software from your PC's support page.

 

HP Pavilion 22-h010ea TouchSmart All-in-One Desktop PC (ENERGY STAR) Software and Driver Downloads |...

 

 

Windows7-USB-DVD-Download-Tool-Installer-en-US.zip
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