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Caz320ml
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Message 1 of 3
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Solved!

Facial recognition not working after a hair cut

‎03-26-2019 02:37 AM

HP Recommended

I have a hp desktop and had my hair cut yesterday from long to short now the facial recognition can't recognize me. How do I set this up again?

 

 

Thanks

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Accepted Solutions
banhien
Level 20
Level 20
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Message 2 of 3
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‎03-26-2019 01:37 PM

HP Recommended

@Caz320ml 

 

People also get problem when sign in after shaving too. Please try the following solution

 

  https://support.microsoft.com/en-us/help/4023510/surface-troubleshoot-problems-with-windows-hello-on...

 

It is for Surface machines but for Windows 10 in general.

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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2 REPLIES 2
banhien
Level 20
Level 20
98,789 37,831 12,829 27,075
Message 2 of 3
Flag Post

‎03-26-2019 01:37 PM

HP Recommended

@Caz320ml 

 

People also get problem when sign in after shaving too. Please try the following solution

 

  https://support.microsoft.com/en-us/help/4023510/surface-troubleshoot-problems-with-windows-hello-on...

 

It is for Surface machines but for Windows 10 in general.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>
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Caz320ml
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Message 3 of 3
Flag Post

‎03-28-2019 02:45 AM

HP Recommended

Thanks that has worked

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