gloomya Honor Student
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Failed to start Hard Drive 301

Envy 27 k309
Microsoft Windows 10 (64-bit)

Hello! I tried to start up the system but it failed with an error: 

1720-SMART Hard Drive detects imminent failure.

Failing Drive: SATA0

Failing Attribute: #B8

 

After the system test it showed

 

Failure ID: 9GDUHL-7QX83T-GXPSMG-60DL03

Product ID: J4W69AA#ABL

 

Could you help on forum or we should contact repair service. Thanks!

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PhD Student
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Failed to start Hard Drive 301

Greetings,

 

Hope you have data backups.

 

Your HDD is failing or has failed.

 

You can replace the drive yourself if you are not in warranty. Did you create an HP factory recovery disc set upon purchase?  You can bypass the recovery discs by installing Win 10 clean.

 

Please see here for instructions on downloading the Media Creation Tool to reinstall Windows 10. You could reimage the replacement HDD if you have an operating system image backup of Windows 10 on external media and bootable recovery media such as a USB or DVD. 

 

Contact HP here if you need service.

 

The repair will be covered if you are in warranty.

 

HP will do the heavy lifting. The system will return with a replacement HDD and the factory operating system (Win 8.1) installed.

 

Cheers!

gloomya Honor Student
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Failed to start Hard Drive 301

Thanks a lot for your reply. I think it's not on warranty and there is a question how to find compatible hard drive for the envy 27?

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PhD Student
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Failed to start Hard Drive 301

Hi,

 

You're welcome.

 

Check Newegg or Amazon for a replacement HDD.

 

Here's what is in your PC now. You have a Hybrid HDD.

  • Size: 1 TB HDD
  • Cache: 8 GB SSD for fast acceleration
  • Interface: SATA
  • Width: 6.4 cm (2.5 in)

You can replace with the same or buy a 1 TB SSD.

 

The 1 TB SSD is somewhat pricey but will provide better performance by not being limited to only an 8 GB SSD cache.

 

Stick with a 1 TB size drive or you will have a problem reinstalling the HP factory image. 

 

Win 10 will install on any size SSD. So you can buy a 500 GB SSD or even a 250 GB SSD. You just won't be able to install the HP factory OS on those drives.

 

Jay

 

 

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