Fails to Boot with HDI 27 inch monitor

[jdweng]

Computer was running fine with 24 inch LG VGA monitor.  Added second 27 inch LG HDI monitor (main monitor).  Computer fails to boot if I turn on PC and then immediately turn on 27 inch monitor.  If I wait 10 seconds between starting PC and turning on monitor every thing is ok.  When fails the blue circle starts to spin and windows boot does not occur.  Monitor give error that it is not connected.

[Rainbow23]

Hi @jdweng,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I suggest that you run the updates from HP Support Assistant by following the steps listed below:

1. In Windows, search for and open HP Support Assistant, or click the app icon in the taskbar.
2. On the My Dashboard tab, find your computer, and then click Updates.
3. Wait while HP Support Assistant analyzes the system.
4. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions.
5. If prompted, restart the computer, and then close the tool.
   You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[jdweng]

I previously update all drivers and it didn't help.  Tried updating again and still fails.  This issue I believe is hardware related.  There is a current surge that prevents the hard drive from mounting  I get the blue circle and then error from monitor.

[Rainbow23]

Hi @jdweng,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with the steps to talk to HP Support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead!