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Solved!

Failure ID 935nlf-87w95c-x87t7g-60m103

HP Recommended
550-239NA i3
Microsoft Windows 10 (64-bit)
Product Name: Pavilion 550-239NA i3
Operating System: Microsoft Windows 10 (64-bit)
I just turned my pc on as usual, and suddenly is shown an error message indicating that I have to do a backup of my hard drive and run a hard drive test from boot.  I followed the steps and the hard drive test shows the following info: 
 
Hard Drive 2
SMART Check: Failed
 
Failure ID 935nlf-87w95c-x87t7g-60m103
Product ID: T1H57EA#ABU
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GOLD_MASTER
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Message 2 of 3
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HP Recommended

You will have to replace the hard drive:

 

Testing a Hard Disk from the BIOS

Hard Drive Failure Errors: Imminent Failure, Smart, BIOHD, HD535, etc

Hard Disk Error Displays before the Computer Starts

 

If you still have a guarantee, you can contact Hp directly, if not, you can get the hard drive from:

Contacts:http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Ordering HP Certified Replacement Parts

 

If it has been useful, mark the thread as solved.


I am a computer systems engineer and a Mexican volunteer at the forum.

iomare
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Message 3 of 3
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HP Recommended

Hi,

 

The failure code means that the SMART disk check detects imminent failure of the drive. So, first back up all your personal files to an external drive.

You will need to repace the hard drive. It is not the SSD but the 1TB mechanical drive which is failing. So you will need an new 3.5" hard drive of your preferred brand such as Seagate, WD... and capacity,

 

Example:

 

https://www.amazon.com/Seagate-BarraCuda-Cache-Desktop-ST1000DM010/dp/B01LNJBA2I/ref=sr_1_3?ie=UTF8&...

 

Once you have replaced the drive you can get a USB to SATA adapter and connect the old drive to the PC to transfer files to new hard drive.

 

https://www.amazon.com/StarTech-com-USB3S2SAT3CB-Drive-Adapter-Cable/dp/B00HJZJI84/ref=sr_1_3?s=elec...

 

You can take a look at these HP videos for your model (click on hard drive 3.5 inch in list on left)

 

http://h20574.www2.hp.com/results.htm?SID=9259612&MEID=31266538-A375-4844-A571-4F7644043756

 

Let me know if you need any further help,

David

 

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