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HP Recommended
HP 17-by2000 Laptop PC series (7EF33AV)
Microsoft Windows 11

I desperately need help.  My HP is only 4 years old, and it stops, goes black,
and I have to restart by turning off the on button. Control alt -delete does not work.
any suggestions on how to fix it would be greatly appreciated.

1 REPLY 1
HP Recommended

Enter the required information at the link below and you should be provided with a general report of the problem and the most likely way to fix it. 

 

https://support.hp.com/us-en/eas/failureid 

 

If it is a hard drive failure code, you will have to install a new drive and reinstall the operating system.

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