Post new question
Question
Reply
 
Student
Posts: 1
Member Since: ‎04-19-2017
Message 1 of 2 (81 Views)

Failure ID:PLJEJX-0008KD-X87R61-60VQ03

Product Name: Example: Pavilion 23 AIO
Operating System: Microsoft Windows 8.1 (64-bit)

Outlook has been locking freezing when opening programme. Tried various attempts to resolve, ensured latest office version, did repairs and then using HP web site even doing the scanpst.exe to check data files but this stopped with an error message about the disk.

 

Pc works fine except when I run Outlook

 

Did a hardware check on the HDD as recommended and got the above error. Do I need to replace the HDD or is it something else

 

Thanks

DAV2

Reply
0
Provost
Posts: 41,864
Member Since: ‎01-07-2009
Message 2 of 2 (73 Views)

Re: Failure ID:PLJEJX-0008KD-X87R61-60VQ03

Yes.

 

That error indicates that it is a storage device failure.

 

Replace the hard disk with a new one.

 

Copy the important files to an external storage device and purchase a new hard disk.

 

Use your recovery media to perform an HP factory image recovery.

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation