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Failure ID

HP Recommended
HP All-in-One PC
Microsoft Windows 10 (64-bit)

HP All-in One PC

Product #: V8P50AA#ABA

Failure ID: 9GA864-8G19PD-GXPT7G-60VR03

I ran a couple test and they both came back with this failure ID. It states that it is a Hard Drive failure of hard drive 1. Is there anyway to fix this without replacing the hard drive? Or is replacing the hard drive the only way? Thank you.

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HP Recommended



The error code reported...Hard Disk 1 Quick Test Failure


You will need to replace the hard drive and reinstall the operating system.


Here is the link to the hard drive R & R guide.


You can reinstall W10 for free by using the HP cloud recovery client utility.


Here is a link for how to use that utility...

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