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Forgot password

HP Pavilion x360 14-ba091sa

Hi I only got my laptop today. It's HP Pavilion x360 convertible Windows 10. I put a password in for turning on, but can't login on it won't except the password. Please help. 

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Forgot password

Hi,

 

Here are a couple of suggestions:

 

1.  Check that keyboard layout hasn't been inadvertently changed - at the lock screen, click the 'Ease of Access' icon in the bottom right, select the On Screen keyboard and try logging in using this.

 

2.  If you sign-on with an email and password, see if you can reset the password via another PC from the Microsoft page on the following link.

 

 https://account.live.com/password/reset

 

Regards,

 

DP-K

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Windows Insider MVP

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Forgot password

Cheers thank you ☺ got sorted
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