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Forgot password.

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Hp All-in-one 20-C020
Microsoft Windows 10 (64-bit)

I was traveling out of town and decided to change my password on Windows screen, when came back I forgot the password, can you please help me. Thank you 

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Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from your post that you are having issues with the Windows password. Don't worry I'll do my best to help you with this.


To provide you with an accurate solution, I'll need a few more details:

What type of account have you created? Is it Microsoft account or local account.

Did you attempt to reset using the safe mode or the recovery manager?

Have you checked any forums post? I you haven't, Here's a related HP forums post which seems to have helped others: Click here


While you reply, here are a few steps you can attempt to fix:

Before we begin we need the answer to the question: Which type of account did you create? 

Try this first: Use the HP Guided Solution: 

Let us guide you through the solution 

Microsoft account 

Reset your Microsoft account password online. You can reset your password on any device connected to the Internet. 

See the Microsoft password reset page (in English) to reset your password. 

Local account 

Use one of the following options to reset the password for your local account. 

For more details: Click here 


If there are no other accounts with Administrator rights, you do not have a password reset disk, try these other options:

  • You can perform an HP System Recovery to completely erase all files, including password information, and go back to the way the system was when it was first purchased. For more information, see HP Guided Solution - Performing an HP System Recovery.

  • If you haven't created a set of recovery media, then I would suggest you to obtain recovery media - Here's what you need to know about obtaining a recovery media for yourself: Click here

Could you please respond to this post with the details and with the results of the troubleshooting as this will help me in further assisting you.

Eagerly waiting for your response!

that said, If the information I've provided was helpful, 

give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

I am an HP Employee

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