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NotAngie
New member
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Message 1 of 2
156
Flag Post

Freeze

HP Recommended
Hp Pavilion Gaming Desktop
Microsoft Windows 10 (64-bit)

I just got my new Hp Pavilion Gaming Desktop, I was so excited. I also had a acer monitor. But a few seconds after setup the computer just froze. I was literally past the first question. Any help?

1 REPLY 1
Grzwacz
Level 12
Level 12
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Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

HP ships new PCs with stable operating system images.

 

You may have a bad component or a thermal problem if the PC is freezing on first start.

 

I would take it back to the seller for a refund/exchange. Why troubleshoot a brand new PC?

 

Regards

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