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Frequency out of range

HP Recommended
HP ENVY Desktop 750-624
Microsoft Windows 10 (64-bit)


IMG_9582-min.JPGI recently bought this desktop. I already had an older monitor. I connected the tower to the back of the monitor via HDMI. But when I boot up the computer, I get a black screen with the error "Frequency out of range". I will occasionally get the HP logo but then it will return to the same error message. I also can't seem to enter safe mode and do a diagnostic. Any solutions would be appreciated. 

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Message 2 of 3
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HP Recommended

It has very little to do with the PC but since it is HDMI, the monitor should be told that the resolution is 1,920x1,080 or 1,280x720 and the refresh should be 60Hz.  Assuming that an older monitor probably was not used as HDMI before, you might need to adjust the setting for the display.  New PC's which use HDMI typically will work with a TV by just connecting it.  You could try that just to verify the output, if you like.

I'm not an HP employee.
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Message 3 of 3
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Power-off your computer.

Power-on your computer, and repeatedly tap the 'F8' key.

Windows should display a menu, with one of the choices being to start-up in "low-resolution" mode (800-by-600) which your TV can handle. 

Then, as the Other Person indicated, set your graphics adapter to 1920-by-1080 by 60 Hertz, and click to "test" that resolution.


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