11-25-2017 11:55 AM
I've reset cmos, bought a stick of ram , bought a power supply. ... still froze. I removed drive, attached as external drive on another pc, the drive shows all folders. Ran diagnostics on hdd while attached to other pc. It del couple indexes. Is it safe to assume its the motherboard or did I miss something along the way. Help...pulling hair out (Its mothers pc). What ate my options? Big thank you for any help
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11-26-2017 04:18 AM
If you can access the BIOS and run diagnostics then do so please, not just on the HDD.
If you want to try a HARD RESET with your fingers crossed (I note yours is a Desktop)....
For most notebooks, press and hold the power button for 15 seconds to complete the reset.
BIOS recovery for most Laptops, as a last resort…
WinKey + B + PWR for 1 second.
WinKey + V + PWR for 1 second.
However there are alternatives, and maybe a repair disk will help....
You go to the Microsoft website and use their creator tool to make a DVD/USB to boot from.
This can Repair/Recover/Rebuild/Re-Install, so start with the Automatic Repair and work from there.
If in doubt please ask.
11-26-2017 07:34 PM
At one point I did get to bios, enabled thw show boot screen, restarted, then after Enabling USB Controllers, done.......then froze. I did get into pc twice (Win10) ran hpdiag, while away it stopped so.ewhere and then back to freezing at Hp logo. Thats I tried the hardware.It did let me in once when I flopped the ram around (let me inwith one stick). But only that one time. Tried buying new didnt work. Thank you
11-27-2017 03:29 AM
I have some ideas.
What I find strange is the RAM not behaving as expected.
Try a boot disk or usb, plug in/insert prior to power on. Power on and atttempt to access the bios, resequence the boot order, and boot from the media.
I use ESC at PWR on then F9.
11-27-2017 08:55 AM
11-27-2017 09:02 AM
Well lets get into the realms of really silly.
If the ram and keyboard are intermittent, then it suggests the common point of the mainboard.
So if it is not working remove the hard disk drive (and anything else you can to break the cycle) and try with it removed, because I cannot tell if it is failing at Power On Self Test (POST) or not, then added back in.