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Frozen on blue screen with logo at startup

HP Recommended
HP Pavilion HPE
Microsoft Windows 7 (64-bit)

When I start my computer it freezes once it gets to the blue screen with the logo. When I hit esc nothing happens. If I have esc held down when I start the computer it will go to a black page that has system information and the word startup on bottom right corner. But it does not allow me to highlight that.  

HP Support Agent
HP Support Agent
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Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


I have gone through your Post and would like to help


Were there any recent updates or Hardware changes done on the computer?


Please try running a System Test to confirm the Hardware Functionality


- Shut down the computer completely. Remove the Power Cord, press and hold the power button for 20 secs to perform a power drain
- Put back the Power Cord and turn it back on, then tap the F2 key repeatedly until the Startup menu screen is displayed.
- Click System Tests


Keep me posted how it goes


Thank you 😊

I Am An HP Employee

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