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Got code A (9521E6A) where do I go next, I'm confused

Forgotten admin password got a code but it doee not work. Please help
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Got code A (9521E6A) where do I go next, I'm confused

@livra59

 

That is a HEX halt code and we do not have a master pass code generator for that type of code “YET.”

 

You will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

 Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Chat >> https://support.hp.com/us-en/contact-hp

 

When talking to the HP rep ask them to escalate your service request.

 

REO

If you need further assistance please start a new post as I no longer will be a part of the HP Support Community.
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