Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post


Graphics Card GT710 on HP P6-2020chm does not boot. BIOS issue?

HP Recommended
Pavilion p6-2020chm
Microsoft Windows 8.1 (64-bit)


I need to instal a new graphics card because the old one is almost broken.

The new one is no fancy card, just a GT710.


When I start the PC up it goes to the Startup screen where I can select Startup menu and freezes there.


I checked if there is a BIOS Update and there is one indeed (I have 7.14 AMI 2ABF). If I put p6-2020chm into the search on I get forwarded to p6-2000 series where I find under windows 7 an update to 7.23A. But when I execute the safuwin command in the bat manually on a admin-cmd I get "incorrect BIOS for the system". I even tried Boot-USB stick with dos and afudos - there I get the message "error: BIOS is write protected".


What else can I do?


Thanks in advance, Sven



I tried  AMI Firmware Update Utility v3.09.03.1462

46 - Error: Problem getting flash information.


AMI Firmware Update Utility(APTIO) v2.38_HP_v03

- Incorrect BIOS for the system.


The latter one will execute /O (-> save the current BIOS and download it) no problem.




Level 21
Level 21
130,092 120,269 19,695 30,102
Message 2 of 2
Flag Post
HP Recommended



Unfortunately, that card won't work unless your PC has a version 8.xx BIOS family.


If yours only goes up to 7.23, that won't be good enough.


You can only install a video card up to the Nvidia GT 6xx models when you have an older BIOS than 8.xx

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation