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fichthor
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Message 1 of 3
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Green LED on back indicates power, Turns off immediately upon hitting power Button

HP Recommended
HP Envy Desktop 750-537cb
Microsoft Windows 10 (64-bit)

Bought this a few weeks ago after being the display model for ten months.  Everything worked fine, ran smoothly, and gave no indication of anything being wrong.  Yesterday I installed Diablo III, played for a few hours, then powered down.  Today I hit the power button: nothing.  I've followed the support all the way through to opening the PC, and nothing has changed.  I'm not sure support can do anything, and I'll have to get it serviced.  Is there anything I could try doing beforehand?

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old_geekster
Level 16
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Message 2 of 3
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HP Recommended

@fichthor, welcome to the forum.

 

The first thing that you should do is try a hard reset.  Here is a guide to help you.  If this doesn't solve your problem, it could be a failed power supply unit (PSU), failed memory or processor.  If this is the problem I suggest contacting the seller for help.  The computer no longer has an HP warranty.

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.






I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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mdklassen
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Message 3 of 3
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HP Recommended

>Bought this a few weeks ago after being the display model for ten months.  

 

What length of warranty came with your purchase?

 

Does the store that sold it to you offer to repair/replace it?

 

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