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Rugbydive9
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H8-1423 stuck on HP logo during boot after regular shutdown, but boots fine after a hard shutdown

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H8-1423
Microsoft Windows 10 (32-bit)
When I shutdown the proper way (Start -> Shutdown) then the next time I use the PC it gets stuck on the HP logo during boot and there is no loading circle. If I do a hard shutdown (hold power button for 5 seconds) then next time I use the PC it boots up perfectly fine
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mdklassen
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Message 2 of 6
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After powering-on the computer, launch the HP Hardware Diagnostics, to check the hardware.

Is the HP Warranty for the computer still active?

 

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Rugbydive9
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The PC is over 5 years old so the warranty has expired.

What am I supposed to check in the Hardware Diagnostics?

The HP Support Troubleshooting guide on the PC just suggests doing a Hard Reset which is what I've been doing, but feel it might be a bad method to be doing daily.

Thanks for your help.
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mdklassen
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@Rugbydive9@  wrote:
The PC is over 5 years old so the warranty has expired.
What am I supposed to check in the Hardware Diagnostics?
The HP Support Troubleshooting guide on the PC just suggests doing a Hard Reset which is what I've been doing, but feel it might be a bad method to be doing daily.

Obviously, the disk-drive is out-of-warranty.  It could be the cause of the symptoms.

 

Check "everything" in the Diagnostics, except the ROM & the IRQ tests -- they seem to report "false positive" results.

 

I agree -- a Hard Reset should not be a daily event.

 

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JE_framp
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The Hp H8 pc, despite its age is still perfectly ok.

I would recommend backing up the files and reloading the computer.

Before reload I would suggest you replace hard drive, with a solid state one. (or a 2TB western digital). as it will speed the. Pc up as well. The pc appears to take any Sata drive. The original reload disks could be used or you could cheaply buy a copy of windows and download the drivers.

It is definitely cheaper to repair the pc than to replace it and it is certainly more environmentally friendly. 

I have a Hp Vectra pc that is almost 20 years old working fine. Hp tend to last.

A new hard drive and a fresh install of windows should keep it running for about 3 years +.

If you need to you could also upgrade the memory for an even faster and more powerful desktop.

a hard reset seems a faf and a stuck windows logo usually   means a software or hard drive issue.

hope this helps.

 

You may also find a device is plugged in e.g. Memory stick or an additional card e.g sound card is causing driver issues. 

Furthermore a virus could affect windows entirely.

 

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mdklassen
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@JE_framp@  wrote:

The Hp H8 pc, despite its age is still perfectly ok.


>>> H8-1423 stuck on HP logo during boot after regular shutdown, but boots fine after a hard shutdown

 

There is something incongruent about saying "perfectly OK" while at the same time, the computer has this symptom.

 

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