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SnowibirdAlta
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HELP My HP Envy 750-414 Desktop Won't Boot - Hard Disk Not Found (3FO) Blue Screen Error

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HP Envy 750-414 Desktop
Microsoft Windows 10 (64-bit)

PC will not boot and think hard drive failed. Blue screen Boot Device Not Found Hard Disk (3FO)

 

Will a SAMSUNG 870 EVO 250GB 2.5 Inch SATA III Internal SSD (MZ-77E250B/AM) below work as a replacement hard drive?  If so, is it a matter of taking out old hard drive and replacing it wil new one?  If not , what is a compatible drive?  How do I get the operating system back on the the new hard drive?  I have a back of all my data files just can't get pc to boot - tried everything.

 

Amazon.com: SAMSUNG 870 EVO 250GB 2.5 Inch SATA III Internal SSD (MZ-77E250B/AM): Computers & Access...

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WAWood
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@SnowibirdAlta 

OK, thanks for checking that out.

 

Since this model came out four years ago, it is probably safe to guess that it is no longer covered by the warranty  -- which means you would need to pay the costs of replacing the SSD, and unless you are experienced in migrating Windows from one drive to another, probably have to pay for that, as well.

 

I don't know if the Samsung drive will work, as some EVO drives have issues and we don't have details regarding which models.  I have a Samsung EVO SSD in my PC, and it works fine.  So, be sure to buy it from someplace that will easily refund your money if it does not work.

 

You would have to install Windows afresh on a new drive and my recommendation would be to use HP Recovery Media as that will restore your PC to its original state, complete with HP drivers and utilities.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

 



I am a volunteer and I do not work for, nor represent, HP

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WAWood
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@SnowibirdAlta 

Your model, according to the HP specs, has both a 128GB SSD and a 1TB HDD.  The OS is installed on the SSD; the HDD is for personal data. So, if it fails booting, that is the SSD, not the HDD.  You should run drive diagnostics to confirm this because if you replace the wrong drive, that will not get the PC working again.

 

If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024

If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.

Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.



I am a volunteer and I do not work for, nor represent, HP
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SnowibirdAlta
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Thank you!  I confirm I have tried the solution that you suggested and cannot get the SSD drive to boot.  I confirm that I am able to read the HDD (with SATA/IDE Adapter)  but it seems that the SSD is dead.  So back to my original question what should be my next steps?

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WAWood
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@SnowibirdAlta 

OK, thanks for checking that out.

 

Since this model came out four years ago, it is probably safe to guess that it is no longer covered by the warranty  -- which means you would need to pay the costs of replacing the SSD, and unless you are experienced in migrating Windows from one drive to another, probably have to pay for that, as well.

 

I don't know if the Samsung drive will work, as some EVO drives have issues and we don't have details regarding which models.  I have a Samsung EVO SSD in my PC, and it works fine.  So, be sure to buy it from someplace that will easily refund your money if it does not work.

 

You would have to install Windows afresh on a new drive and my recommendation would be to use HP Recovery Media as that will restore your PC to its original state, complete with HP drivers and utilities.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

 

 



I am a volunteer and I do not work for, nor represent, HP
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SnowibirdAlta
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I will give the EVO SSD a try $39 on Amazon and returnable.  I already made the Boot disk as you suggested.  Thank you again for your advice!

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