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HP 21 All-in-One has NO power ..... no led, etc.

HP 21-2014
Microsoft Windows 10 (64-bit)

I have an HP 21-2014 with no power ...... there is no LED by the power plug, and will not power on ..... have done all of the suggested troubleshooting, including the power reset to no avail ...... also replaced CMOS battery on motherboard ......

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HP 21 All-in-One has NO power ..... no led, etc.

@arkwildeman
Thank you for posting on the HP Support Community.

 

To fix this issue, ship the unit in for physical diagnosis, please contact our Support and our Support Engineers should be able to check the available service options for your all in one computer. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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HP 21 All-in-One has NO power ..... no led, etc.

Did you find a solution?  I have the same problem with my pavilion 17-g015.

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HP 21 All-in-One has NO power ..... no led, etc.

@smokeatr23

 

I would request you to contact HP Support for Service Options

 

Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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