• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-29-2021 12:38 AM

HP Recommended
Product: Hp 22 All in One

My hp 22 all in one froze while using it. I tried to restart it but TT was frozen. Task Manager would not open after 2 tries and the power button was not shutting it down after two tries. The third power button attempt shut it down. And now it will not power back on. My poser cord and adapter was tested and working. The fan lights or anything shows poet to the pc. I please help

Category:
1 REPLY 1

‎08-29-2021 01:59 AM

HP Recommended

@DQMD420 -- holding-down the ON/OFF button for up to 30 seconds should have powered-off your computer.

 

>  froze while using it

 

This could be a symptom of a failing power-supply, or a failing motherboard, or a failing CPU, or just a "software glitch".  

 

If you do not have the technical skills to trouble-shoot the above points-of-failure, seek professional assistance from a qualified computer technician.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.