• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP 24 All in one
Microsoft Windows 10 (64-bit)

My pc is not turning on there is a power light in the back but when I press the power button it does not turn on.

I have tried holding the power button,  opening it up and resetting the bios by removing the battery and putting it back in, and I also tried looking on other people's posts and trying the solutions to their problems but nothing has worked.

My model number is 24-f0027SM.

 

1 REPLY 1
HP Recommended

Hi,

 

You either have a external power supply problem, though the power supply shows otherwise, or you have a MB component problem or a MB problem. Most hardware is integrated on the MB. The power on button or the associated MB header/connection may have a problem. It could be a MB or MB connected component short to ground.

 

Replace the MB battery.

 

Disconnect any unnecessary peripherals. Try again.

 

Try a different power supply.

 

Reseat RAM or try different RAM. Remove all RAM and check for a BIOS POST error message.

 

Check/reseat all MB connections: look at the HDD and DVD connections. Disconnect each drive and check for any BIOS activity. Check the WIFI card if applicable.

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.