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HP Recommended
HP All-in-One 24-f0060

Good Afternoon

I was using PC this AM & it was running slow.  System prompted me about a system update and when I shut it down to run the update I got the following error messages.  I was unable to "reset the pc" as to keep my personal files.  I was also unable to uninstall the latest quality update.  Are there any other steps I can take to reset but still keep all my files?  Is there a number I can call for direct assistance - - willing to pay whatever the fee is.

Kaitlin783_0-1652282877185.pngKaitlin783_1-1652282912619.png

Kaitlin783_2-1652282949563.pngKaitlin783_3-1652282980738.pngKaitlin783_4-1652283003342.pngKaitlin783_5-1652283026139.png

 

 

2 REPLIES 2
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@Kaitlin783 wrote:

  I was unable to "reset the pc" as to keep my personal files. 

 


 

If you ran the "Reset this PC" option and it failed it may be difficult to recover.  You may need to obtain bootable data recovery software if your documents are critical and not backed up.  Hopeful that will not be necessary.  Before doing anything below, please press ESC and F2 and run the HP diagnostics to ensure the disk drive is OK>

 

Did you try the "System Restore" first?

BeemerBiker_0-1652288480298.png

 

See if you can do the restore.  Possibly the reset did not destroy the restore points (if any).

 

I assume  the restore is not possible.

 

If you select "Startup Repair" do you get a message such as "no system found"

 

I assume the startup repair fails,.

 

you will  need to do a custom install and select the option to save files.  This involves downloading a copy of windows and creating a boot device such as USB flash to reinstall windows..  The USB flash needs to be 8gb but a double layer DVD will also work.

https://answers.microsoft.com/en-us/windows/forum/all/how-to-perform-a-custom-installation-of-window...

 

Before doing this you should consider how important the files are that you want recovered.  Your system spec shows you have a 1tb SATA hard drive.  You could replace it with a cheap SSD such as WD500 blue, install windows 10, then add the 1tb back in using a USB to sata adapter and try to find your files on it

 

It is also possible the custom install will work.  You will have to download and reactivate any licensed software such as office and you will also be missing any of the "free" items that came with your computer.

 

Please advice what you want to do after reading the above.

 


I am a retired Principal Analyst, and a community volunteer.
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There is a likely chance that either your windows is corrupted or your drive drive is failing. The hard drive is most likely the issue. I would bring it to a local shop (Any shop that does data recovery, HP certified if you can) and ask them to recover the data. They will probably take your desktop apart and take out the hard drive. Then you would probably need either a new windows install or a new hard drive. If you need a new hard drive, I would recommend upgrading to an SSD (Solid State Drive) Because they are much faster and reliable. But if you hear clicking from your computer than shut it off immediately to give your data any chance of recovery. It is probably already gone, but it is still worth a try. 

 

I really hope that this helps and you get your data back. - Alex

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