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‎07-05-2019 09:00 AM

HP Recommended
Product: HP 24 All in One
Operating System: Microsoft Windows 10 (64-bit)

Hi Guys,

I'm having an issue which I have read about many times on here but cannot seem to find the answer which is relevant to my particular model. I've recently moved the PC and am now getting a "power on password" request whenever I try and boot up. I have no idea what this is and do not ever recall setting it so how can I get past it?

I have followed the various threads relating to other All-in-One PCs on here but they all refer to changing the jumper settings on the mobo, well I've got the thing apart and cannot see any jumpers anywhere.

Any help would be greatly appreciated.

Regards

Tim

1 REPLY 1

‎07-07-2019 09:13 AM

HP Recommended

Hi @OffThePlanet

 

Welcome to the HP Support Community. 

 

Please reach out to the HP Support in your region regarding the service options for your computer as any other way of unlocking the BIOS is not authorized by HP.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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