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‎12-27-2018 02:23 PM

HP Recommended
Product: HP 27-a010 All In One
Operating System: Microsoft Windows 10 (64-bit)

After major windows 10 update a few months back the computer will not completely shut down.  CPU seems to shut down but fan keeps running.  I have to shut power on strip off or do a hard reset.  I have completed all updates that have been recommended.  I have even wiped the computer and started over and still have the same problem.  Had the computer for a year with no issues until this update.   I have searched and tried every suggestion I found since this seems to be a wide spread problem and none have worked.

1 REPLY 1

‎12-28-2018 02:34 AM

HP Recommended

Hi

" I have searched and tried every suggestion I found "

So I got nothing new I assume.

 

Make certain that Fast Start Up is DISABLED.

Nothing in the BIOS is trying to keep alive the PC, like Wake on LAN etc.

Make create a shortcut or use the CLI version.

https://www.isunshare.com/windows-10/create-a-shutdown-shortcut-on-windows-10-desktop.html

 

 

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