06-14-2018 10:10 AM
06-15-2018 11:07 AM
Thank you for posting on HP Forums,
The Barachiel is at your service.
I understand you are in need of support,
I'll be glad to help you out, however, for an accurate solution I will need more details:
Did you try to update the bios and check if it work's?
In the meantime, please try the steps mentioned below:
As I said earlier, follow this link https://hp.care/2JGEbFy and update the bios. Once done, re-start the notebook and check if it work's. 🙂
Let me know how that pans out.
I hope you have a good day ahead,
And Feel free to ask any other queries as well,
Considering, this forum has some of the best people in the world available and ready to help. 😉
I am an HP Employee
06-17-2018 02:18 PM
It looks like you were interacting with Barachiel, but he is out for the day. I'm KrazyToad & I'm at your service.
I understand that you are still unable to get to F10 even after updating the BIOS.
I suggest you disable the Secure Boot and check if that helps
Turn off the computer completely.
Turn on the computer by pressing the Power button and immediately press Esc repeatedly, about once every second, until the Startup Menu opens.
When the Startup Menu displays, press F10 to select BIOS Setup.
Use the right arrow key to choose the System Configuration menu, use the down arrow key to select Boot Options, and then press Enter.
Use the down arrow key to select Secure Boot, press Enter. Then use the down arrow key to modify the setting to Disabled, and press Enter.
Use the up and down arrow keys to select Legacy Support, press Enter to change the setting to Enable and then press Enter again.
Use the left and right arrow keys to select Yes on the confirmation window and press Enter to enable Legacy Support.
Use the down arrow key to select a device in the Legacy Boot Order menu, and press F5 and F6 to move the device down or up.
Press F10 to accept the changes, use the left arrow key to select Yes, and press Enter to Exit Saving Changes.
As soon as the computer starts, a message might display indicating that the boot mode has changed. If this message displays, type the four-digit code displayed in the message, and then press Enter to confirm the change.
You can refer to this Link: https://support.hp.com/in-en/document/c04784866
If the issue persists, please contact our Phone Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Click on "Continue as guest".
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form. A case number and phone number will now populate for you.
Keep me posted if you need further assistance
Thank you 🙂
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted"
I Am An HP Employee