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OutKast3
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Message 1 of 2
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Flag Post

HP All In One Randomly Freezes Up

‎02-24-2019 09:11 AM - edited ‎02-24-2019 09:30 AM

HP Recommended
Product: HP Envy All In One Model # 24-9216
Operating System: Microsoft Windows 10 (64-bit)

My All in One randomly freezes up and will not allow me to do anything. The mouse pointer won’t move and it just sits there like there is something running in the background but never changing the screen. Very strange issues. It’s especially bad when you leave it idle for a few minutes. Normally a good restart can solve these types of things but not this issue.... NEED HElP!

1 REPLY 1
REO51ST
Level 16
25,082 10,432 3,568 8,382
Message 2 of 2
Flag Post

‎02-24-2019 12:27 PM

HP Recommended

Welcome to the HP Support Community  @OutKast3 

 

Search for " 24-9216" has returned no results (0)

 

To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

 https://support.hp.com/us-en/document/c00033108

 

HP Desktop PCs - How Do I Find My Model Number or Product Number?

 https://support.hp.com/us-en/document/bph07555

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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