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- HP All-in-One - 22-dd0006la BIOS Corrupted and no bios files...

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04-25-2022 11:46 AM
Today when turned on my pc shows that Bios is corrupted and the Bios recovery files cannot be found or the files are corrupted.
in the HP Customer Support page shows
We were unable to find drivers for your product.
Try manually selecting your operating system. If your operating system is not listed then HP may not provide driver support for your product with that operating system.
Then i've contact HP Support and they gave me this https://support.hp.com/co-es/drivers/selfservice/swdetails/hp-22-b000-all-in-one-desktop-pc-series-p... bios file but it doesn't work
I'll try detach the hard disk and try again. My Warranty is expired, what should i do?
Thanks in advance
Solved! Go to Solution.
Accepted Solutions
04-28-2022 07:58 AM - edited 04-28-2022 08:05 AM
@22-dd0006la wrote:
Then i've contact HP Support and they gave me this https://support.hp.com/co-es/drivers/selfservice/swdetails/hp-22-b000-all-in-one-desktop-pc-series-p... bios file but it doesn't work
Something seems not right. I found the following
It shows the motherboard is named "Trout" and the ROM ID is 87A4 which is different from the one given to you by support.
Looking for Trout and ROM ssid 87A4, I found this discussion by our expert @Prométhée
which had the same problem - information was missing
However, the bios download listed by @Prométhée Sp134499.exe list the following systems
HARDWARE PRODUCT MODEL(S):
HP 22 All-in-One
HP 24 All-in-One
HP 27 All-in-One
You have the "trout" motherboard which is referenced for 24" product.
I suspect that bios will work.
https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134499.exe
the second part of Item 3 below is your guide
https://support.hp.com/us-en/document/ish_3966820-3438449-16
I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.
04-28-2022 07:58 AM - edited 04-28-2022 08:05 AM
@22-dd0006la wrote:
Then i've contact HP Support and they gave me this https://support.hp.com/co-es/drivers/selfservice/swdetails/hp-22-b000-all-in-one-desktop-pc-series-p... bios file but it doesn't work
Something seems not right. I found the following
It shows the motherboard is named "Trout" and the ROM ID is 87A4 which is different from the one given to you by support.
Looking for Trout and ROM ssid 87A4, I found this discussion by our expert @Prométhée
which had the same problem - information was missing
However, the bios download listed by @Prométhée Sp134499.exe list the following systems
HARDWARE PRODUCT MODEL(S):
HP 22 All-in-One
HP 24 All-in-One
HP 27 All-in-One
You have the "trout" motherboard which is referenced for 24" product.
I suspect that bios will work.
https://ftp.hp.com/pub/softpaq/sp134001-134500/sp134499.exe
the second part of Item 3 below is your guide
https://support.hp.com/us-en/document/ish_3966820-3438449-16
I am a retired Principal Analyst, and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box belowDid I help solve the problem? don´t forget to click “ Accept as a solution”
, someone who has the same query may find this solution and be helped by it.
04-28-2022 11:39 AM
You're right i've solved it downloading the right BIOS file frome here https://support.hp.com/my-en/document/c06962236
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