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HP Recommended
HP AiO 22-3130xtb
Microsoft Windows 10 (64-bit)

My AiO stops booting every morning while it's still black screen with the HP logo.  I unplug it for a second then restart and it boots fine every single time.  This has been happening about a month.

 

I did a check and got:

 

Hard drive short dst check failed

qoeg9x-8629a4

qffx7g-6ovgo3

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi 

HP All-in-One - 22-3130xtb CTO  --  Hard Disk 1 Quick Test Failure

Q0EG9X-8629A4-QFFX7G-60VGO3

  And it is less than 30 months old.  Ask for an escalation.

 

First make BACKUP AND RECOVERY media.

Then buy a new Hard Drive.

Then ask again about cloning.

 

The disk is going to fail soon and you must prepare.

 

View solution in original post

5 REPLIES 5
HP Recommended

Hi 

HP All-in-One - 22-3130xtb CTO  --  Hard Disk 1 Quick Test Failure

Q0EG9X-8629A4-QFFX7G-60VGO3

  And it is less than 30 months old.  Ask for an escalation.

 

First make BACKUP AND RECOVERY media.

Then buy a new Hard Drive.

Then ask again about cloning.

 

The disk is going to fail soon and you must prepare.

 

HP Recommended

Thanks for the reply.

 

What do you mean, ask for an escalation?

HP Recommended

Hi

 

Ask if HP would consider the failure premature and share the cost of repair.

HP Recommended

Thank you, I got it repaired locally.  I didn't know HP would do that, so thanks for the heads up.  I'll ask.

HP Recommended

Prego.

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