HP All in One keeps freezing

[CherM0908]

I have had my PC now for about a month or so. I keep having issues with it freezing up to the point that i have to just shut the entire computer down and restart. It is really frustrating. I have run a few of the diagnostic tests that the system recommends and no problems are every noticed. Sometimes it happens several times in one day and then others its only a few times a week. I am using the PC today for the first time in about week, thinking maybe i just need to let it rest or something (even though its brand spanking new). And it happened again. I am just looking for some tips or suggestions, or should return it to the store for my money back or exchange for something else

Thanks!!!

[iomare]

Hi,

Can you provide the exact model or product number or the AIO. Here is how to find it

https://support.hp.com/us-en/document/c01492484

Let us know,

David