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cjmithli
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Solved!

HP All-in-one 27-p014 BIOS corrupted after flashing

HP Recommended
HP All-in-One
Microsoft Windows 10 (64-bit)

I am experiencing the EXACT same issue that this user reported here with the EXACT same model computer:

HP ENVY All-in-One - 27-p014 Bricked after Bios Update through HP

 

EDIT: Apparently at least two other people have had the exact same problem. (HP ENVY All-in-One - 27-p014 Bricked after Bios Update throu... - HP Support Community - 6510428)

 

I am trying to get my friend's HP office computer touch screen fixed, and one of the suggestions was to make sure the BIOS is up to date. I went to flash the BIOS using sp73867.exe . I ran the exe and it did its thing (my mouse also froze, like this user's did) and the exe closed without any further dialog windows and then a few minutes later said the computer was about to restart in 180 seconds.

 

When the computer restarted, a blue screen said "hard disk (3f0) error". After that, it kept saying hard disk not found and was trying to do a pxe boot. I went into boot settings and the hard drive is recognized, but not listed in boot order. Notably, the BIOS shows that it is updated to A0.07 Rev.A (the newest BIOS update, which clearly is corrupt).

 

I have tried to revert back to the previous BIOS using the recovery option described here (power off, Windows + B/V). The machine did a number of beeps but nothing ever displayed on the screen. Like previous user, I then tried using the same exe on another PC (per instructions on same site) to create a recovery media and boot from that. Like previous user, it installed it on that computer (entirely different model HP) without giving me the option to do "Create Recovery USB flash drive", forced it to restart, but thankfully did not corrupt the BIOS on that one. 

 

So now I have no way to restore the previous BIOS unless I can find another BIOS recovery tool.

The fact that this has been replicated by me with the exact same issues, cause, and product, this is very frustrating and HP owes an explanation and fix. Unfortunately, this computer is well out of warranty (produced in 2015/2016).

 

Any help appreciated...

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cjmithli
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I  don't know why, but it appears by some miracle I have gotten past this issue. I had to go into secure boot settings, disable secure boot, enable support for legacy boot, and then ensure that legacy boot was enabled for boot startup. This makes absolutely no sense...

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cjmithli
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Level 1
2 1 1 0
Message 2 of 2
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HP Recommended

I  don't know why, but it appears by some miracle I have gotten past this issue. I had to go into secure boot settings, disable secure boot, enable support for legacy boot, and then ensure that legacy boot was enabled for boot startup. This makes absolutely no sense...

View solution in original post

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