HP Bios Update August 2024

[Jdrhook]

After the latest HP Bios update in August 2024, at random times during the day, the computer freezes up and the mouse & keyboard are not operational. I have to turn the computer off each and every time and then turn it back on. This resolves the problem but is annoying.

[Sneha_01]

Hi @Jdrhook,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your computer is freezing and becoming unresponsive after a BIOS update from HP in August 2024, here’s a step-by-step guide to troubleshoot and resolve the issue:

1. Verify BIOS Update and Compatibility

Check BIOS Version:

• Access BIOS: Restart your computer and enter the BIOS/UEFI setup by pressing the designated key (usually F2, F10, F12, or Delete).
• Note Version: Check the BIOS version and compare it with the version released in August 2024.

Verify System Compatibility:

• Check Compatibility: Ensure that the BIOS update is compatible with your specific model. Review the release notes provided by HP for the August 2024 update.

2. Update Drivers

Update Device Drivers:

• Device Manager: Open Device Manager (press Win + X and select Device Manager).
• Update Drivers: Check for updates for critical drivers such as graphics, chipset, and network drivers. Right-click each device and select Update driver.

Download Latest Drivers:

• HP Support Website: Visit the HP Support website and download the latest drivers for your hardware.

3. Check for Software Conflicts

Boot into Safe Mode:

• Restart: Restart your computer and boot into Safe Mode (press Shift while selecting Restart, then choose Troubleshoot > Advanced options > Startup Settings > Restart, and select Safe Mode).
• Check Stability: See if the system freezes in Safe Mode. If not, the issue might be related to software conflicts.

Uninstall Recent Software:

• Review Changes: Uninstall any recently installed software or updates that might be causing conflicts.

4. Reset BIOS Settings

Reset BIOS to Default:

• Enter BIOS/UEFI: Restart and enter the BIOS/UEFI setup.
• Restore Defaults: Look for an option to restore default settings (often found under Exit or Save & Exit menu) and apply the changes.

Save and Exit:

• Confirm Changes: Save the changes and exit BIOS. Restart the computer and check if the issue persists.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support