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10-23-2020 11:48 AM
Product: HP All-in-One 22-c0xx
Operating System: Microsoft Windows 10 (64-bit)
I have a HP All-in-One 22-c0xx ( DESKTOP-JQ8IV5O) with Bluetooth keyboard and mouse. I was forced to buy a new mouse as the stock one went faulty when if fell down. I had bought a HP S 500 wireless mouse and started facing an issue as the mouse isn't get detected on the start up and after wake from standby, it works well if come to live from sleep mode, i tried plugging it to other ports but the result is same, once i re plug the adapter when issue arises it will work till next boot . i have another blutooth mouse which i got as a compliment which works fine.This behavior is annoying me a lot
1 REPLY 1
10-26-2020 07:08 PM
@JW8390 here's a list of steps that should help resolve the issue:
Make sure the device you want to connect to is discoverable and within range of your computer.
For example, if the device is a headset, make sure it is on and set to Bluetooth. If the device is an Apple iOS or Android mobile device, go to the Settings menu and make sure Bluetooth is enabled and discoverable.
In Windows, search for and open Bluetooth and other devices settings.
If Bluetooth & other devices does not return in the search, your computer might not support Bluetooth.
On the Bluetooth & other devices tab, toggle the Bluetooth setting to On.
Click Add Bluetooth or other device to start searching for the device.
Click Bluetooth as the kind of device you want to add.
Select the Bluetooth device you want to add from the list.
If prompted, enter the PIN, and then click Connect. If a PIN does not display, enter 0000, a commonly used default PIN for many Bluetooth devices.
Immediately check for an authorization message on the device you are connecting to and confirm the message or allow access.
Follow the on-screen instructions on the computer and the device to complete the pairing process. A confirmation message displays when the devices are paired.
If an authentication error displays, too much time has lapsed. Move the devices closer, and then try to pair them again.
For more information about Bluetooth, see the following HP support documents:
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