07-16-2018 07:13 AM
While updating the BIOS via below packages the power disconnected abruptedly.
Since then the desktop will not turn on. No fan. No spinning. No lights. except for a solid green light on the power supply.
Initially, I have done selected error seeking myself:
- Replace CMOS battery
- Move the CMOS jumpers
- Remove the graphics card
- Remove the RAM
- Replace the power supply with alternate power supply
After this I gave up and handed the desktop to an IT Repair Center. Their diagnosis is what I feared: the the CMOS could not be fixed, and that the motherboard is fried.
The guarantee period is over.
Does HP offer any support, or do I need to purchase a new motherboard myself.
HP ENVY Phoenix Desktop - 860-017ng
HP Consumer Desktop PC BIOS Update (ROM Family SSID 2B4B) - A0.59 Rev.A
From A0.07 Rev.A to A0.59 Rev.A (SP74321.exe)
07-16-2018 01:34 PM
Welcome back to the forum.
I am not an HP employee.
I can't answer for HP but I checked HP Part Surfer. HP does not offer this component for purchase.
However, Newegg has the MB. It is kind of pricey for a Z170 MB. You could Google other sites for a better price..
Generally, HP would have to add microcode to the new MB so it will work with your HP Recovery discs. That will also cost extra.
Or, if you don't want to have HP tattoo the MB, you could do a clean W10 installation. Then see if Microsoft will activate since it is the same MB minus the HP ID in the BIOS. This would probably have to be done over the phone.
Other option is to buy a new PC.
You could get a different Asus, or Gigabyte, or MSI MB. But this adds additional complexity and costs if you get a newer MB.
07-18-2018 11:34 PM
that starts with:
Many HP notebook computers have an emergency BIOS recovery feature that allows you to recover and install the last known good version of the BIOS from the hard drive, as long as the hard drive remains functional. This emergency recovery feature is separate from the BIOS and is designed to work in the event of a catastrophic BIOS failure.
Have you tried the above "recovery" method?
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07-25-2018 10:15 AM
I sent my HP ENVY Phoenix Desktop - 860-017ng to a PC Repair place, and they suggested to replace the motherboard.
They suggested a HP Thimphu Intel Z170 Envy Motherboard (same as original),
but I decided for an ASUS ROG STRIX Z270G GAMING
which is now inserted. Now the desktop turns on again!
I had to call Microsoft in order to re-activate Windows 10, which I think is not unusual after a big hardware change.
The PC Repair place told me that:
- Top I/O ports (USB, microphone, headphone) would not work anymore
- Front LED Lighting would not work anymore. I had hoped that I could perhaps replace HP Phoenix Control software with ASUS AURA LIGHTING CONTROL
Any thoughts in here of my experience, and the "loss" of functionality with the new motherboard?
07-25-2018 11:13 AM
Good to see you have the system running.
That's great you were able to activate Windows.
It is also good the font panel power switch works. This is sometimes a problem when you replace an HP motherboard with a retail motherboard. Loss of front audio and USB is common also.
The ASUS lighting usually works with the LEDs installed on the motherboard and add on RGB LEDs. I don't know if you can connect HP's front LEDs t o the RGB headers on the ASUS motherboard. Check it out, it may be possible.
Did the shop install ASUS AURA software so you can control the motherboard lighting? You can download and install this software by going to the ASUS Support site for your motherboard.