HP Desktop Stuck on Boot Menu

[khaotangs]

Shut it down last night, turned it on this morning. This came up. Esc and 'any key' options don't work.

It's been unplugged, disconnected, everything Google's suggested.

The Windows + B/V trick did nothing. F8 does nothing.

Holding escape while turning it on brings up the menu, and every test passes. I've tried changing current settings, applying default settings, but when I save and exit it restarts back to the boot menu.

I've tried to factory restore/reset, and that just brings up another screen with minimal text.

PC is refurbished, had it a little over 3 months. It's been restarted or shut off about once a week. Nothing has been changed or updated since last restart.

Running Windows 10, 1 TB HDD, 16 GB RAM. Used mostly for light gaming.

[Raj_05]

Hi @khaotangs,

Welcome to the HP support community.

Please help us with the laptop serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support