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JeffYuhas
Level 1
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Message 1 of 4
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HP Desktop starts up but won't boot up

HP Recommended
HP Pavilion HPE h8-1100z CTO Desktop PC
Microsoft Windows 10 (64-bit)

I have tried all the different components leading up to the motherboard as the culprit.  The computer was running fantastic until one day it started but would not boot up. I am willing to put in a new motherboard but the challenge has been determining what a compatible motherboard would be.   HP support won't answer this for free.  My motherboard is a Gigabyte M3970 AM-HP Angelica Rev 1.2.  I contacted Gigabyte who said I might not be able to buy a retail motherboard and I should check with HP since this is likely an OEM motherboard.  This is my last try otherwise I guess I need to buy a new computer.

 

Any help or advice would be appreciated!

Jeff

 

3 REPLIES 3
Bill_To
Level 3
42 41 3 6
Message 2 of 4
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HP Recommended

Hello

 

Sounds like a bad motherboard. Gigabyte makes it but it is a HP supported part.

 

Try eBay or other sites to purchase a replacement part.

 

 

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JeffYuhas
Author
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HP Recommended

Thank you for the reply and suggestions.  It seems from my extensive searching I can only purchase a used one on eBay.  Unfortunately, it is only a few and they are all from sellers in foreign countries.  I am not comfortable with that. 

 

So at this point it seems my only option is a new computer.

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Bill_To
Level 3
42 41 3 6
Message 4 of 4
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HP Recommended

Hello

 

Yes, HP usually stops providing replacement parts after a couple of years or so. Maybe about three years which aligns with the extended warranty period.

 

I wouldn't buy used parts from unknown sources either. The shipping probably costs more than the component!

 

Check the HP store for purchase options.

 

 

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