cancel
Showing results for 
Search instead for 
Did you mean: 
NA_F
Level 2
10 7 1 0
Message 1 of 4
309
Flag Post

HP ENVY 23-d027c not booting. Screen blank.

HP Recommended
HP ENVY 23-d027c
Microsoft Windows 10 (64-bit)

I opened the back of HP ENVY 23-d027c to upgrade the hard disk. Afterward  I closed the back. PC does not boot. Lights on back and power button are on. Fan spins.

 

I have tried the following :

1. Unplug from power, press on start button for one minute, put plug back in.

2. Unplug from power , Clear CMOS using jumpers, put plug back in.

3. Remove RAM . The motherboard beeps. Repalced RAM.

 

None of the above helps. Screen is blank.

 

Please help.

3 REPLIES 3
Lil_Boy_Blue
Level 12
7,692 7,654 332 702
Message 2 of 4
Flag Post
HP Recommended

Hi

"I opened the back of HP ENVY 23-d027c to upgrade the hard disk."

Did you upgrade the Hard Disk?

 

So if you did, then I suggest you remove the Hard Disk and try to power on with no HDD fitted and report the results.

 

 

0 Kudos
NA_F
Author
Level 2
10 7 1 0
Message 3 of 4
Flag Post
HP Recommended

TY.

 

I did that. retried booting without a HDD, with the old one back in, with the new one back in. Does not boot.

0 Kudos
Lil_Boy_Blue
Level 12
7,692 7,654 332 702
Message 4 of 4
Flag Post
HP Recommended

Hi

So it does POST, and you can access the BIOS screens.

You can/have run an F2 diagnostic?

You have a DVD/USB to boot from when the Hard Disk is removed?

 

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation