Showing results for 
Search instead for 
Did you mean: 
Level 2
15 12 1 3
Message 1 of 2
Flag Post

HP-ENVY-32 crash driver NVIDIA .... BIOS F 15 problem ?

HP Recommended
ENVY 32 AIO a0022nb
Microsoft Windows 10 (64-bit)


i read everywhere that users with HPENVY 32 all in ones with the new Bios installed (F15) have problems when they upgrade there video driver nvidia to a number above 443.xx . If you install the new driver the computer randomly looses POWER (so no shut down, no blue screen, just ZIP : power down). I had to reinstall completely several times before i could find the issue. Pls search a solution. It doesn't seem to be the driver because nowhere on the internet i find users OTHER than the poor owners of the HP ENVY32 expensive all in ones. My guess its an issue with the new bios F15. (because not ALL the envys 32 have this problem). So i hope you get it fixed ! thx 

Level 16
Level 16
6,145 6,073 676 2,480
Message 2 of 2
Flag Post
HP Recommended

We are here, in a help community, mainly simple users!
I am therefore afraid that your wish does not go very far.
However, I have not yet read a topic of this type.
I guess you mean the drivers downloaded from nvidia directly?
You should know, that even if this sometimes works, it is recommended to use only the HP drivers for an HP product!
Does the problem arise with the drivers available here?

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem

was this reply helpful , or just say "thank you " ?  Click on the yes button

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation