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‎05-22-2022 08:21 AM - edited ‎05-22-2022 08:23 AM

HP Recommended
Product: HP ENVY All-in-One - 32-a1001na
Operating System: Microsoft Windows 11

Hi all.

 

Had this HP ENVY All-in-One - 32-a1001na for about 1 year now, recently I've been trying to use it to move/edit files a bit more...

I'm getting constant freezes (typically in windows explorer) etc when moving files around, the fans go crazy inside.  This mostly results in me having to reboot the machine.

All drives and bios are up to date...

 

PLEASE help, what is going wrong here...  I've read this all in one is prone to overheating issues?  Could this be the case here?   thanks for any help you can provide...

 

Do I have any recourse with HP, I should have as quite honestly its not performing this simplest of file management tasks...??

 

 

Category:
4 REPLIES 4

‎05-22-2022 09:41 AM

HP Recommended

I assume you have been blowing dust out periodically.

General tips here https://support.hp.com/us-en/document/c00292159

 For an AIO there are additional problems https://superuser.com/questions/811110/dusting-inside-all-in-one-computer

 

Please read the following and try my suggestion about setting processor power to the 0 and 50 as described.

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/New-PC-Fan-Constantly-Blows-Duri...

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎05-22-2022 12:13 PM

HP Recommended

thanks for the reply 🙂

Yes not much dust about, but I blew with compressed air can anyway.

 

I've changed the power plan setting as per your post and will let you know how it goes 🙂

 

thanks,

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‎05-22-2022 12:18 PM - edited ‎05-22-2022 12:18 PM

HP Recommended

hmm actually monitoring temps now and all is good...  seems that windows explorer is still freezing/crashing out tho....  could it be a HDD issue I wonder now

 

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‎05-22-2022 05:10 PM - edited ‎05-22-2022 05:10 PM

HP Recommended

speedfan is an excellent tool to diagnose disk drive problems.  Please reads this thread to see the difference between HP diags and speedfan diags

 

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Seven-year-old-Pavilion-23-stil...

 

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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