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HP Recommended
34-a090na

I tried every possible combination of taking the battery out from the back, draining the power, holding the power button, I even left without the battery for 2 hours. but when ever I start the pc and try to get into BIOS it asks for a password. I have read somewhere that if you put wrong password, a code comes up and you can use it to ask for some kind of master password. but I dont even get this code. instead I get the same Chinese (no offence) symbol and then tries to boot again. I have attached a couple of photos.20211020_034723.jpg20211020_034738.jpg20211020_034745.jpg

 

Is there a way to solve this issue ? 

Thanks for your time and consideration.

1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

 

I work on behalf of HP.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.