cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
3 2 0 0
Message 1 of 4
245
Flag Post
HP Recommended

HP ENVY DESKTOP TURNING OFF RANDOMLY

ENVY DESKTOP 750-114
Microsoft Windows 10 (64-bit)

Hello 

I have an Envy Desktop 750-114 which I recently had to format  because there was no way of getting off the boot loop.

 

I reinstalled  Widows 10 upload the antivirus and started using my programs again but few days later it started to shut down randomly: I mean display the message "shutting down"and then turns off.

I ran the hardware diagnostic for several hours with no resuts (No problem).

I  ran  the SCF check from command:   but found no errors in windows.

I even changed the Microprocessor's fan thinking it was an overheating problem.

I have a GE force hdmi card for gaming and took it off and tried with the mother board only but still got the problem.

 

Any idea of what could be the problem ???

 

3 REPLIES 3
Highlighted
Level 15
Level 15
22,547 22,490 2,058 4,912
Message 2 of 4
227
Flag Post
HP Recommended

HP ENVY DESKTOP TURNING OFF RANDOMLY

@CHELIQUE2013

 

Hello;

Allow me to welcome you to the HP forums!

 

Here is a link with a "laundry list" of things you CAN do: https://windowsreport.com/random-shutdown-windows-10/

 

But, I would also provide the following cautions:

1) Do not download or install ANYTHING from that thread

2) Don't bother with the display drivers, as you already did that

3) Don't bother with the CPU temp, as you already did that

4) There's no BIOS Update, so ignore that

5) You already did the reinstall, so ignore that

 

Hopefully, one of the other suggestions in the thread will help. 

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Highlighted
New member
3 2 0 0
Message 3 of 4
175
Flag Post
HP Recommended

HP ENVY DESKTOP TURNING OFF RANDOMLY

I did everything according to the instructions given in the link.

Disable the video drive and select never to enter sleeping mode but I still have the problem.

Any other suggestion before trashing this computer?

 

Thanks

0 Kudos
Highlighted
New member
3 2 0 0
Message 4 of 4
126
Flag Post
HP Recommended

HP ENVY DESKTOP TURNING OFF RANDOMLY

Problem solved.

It was the power switch that randomly short circuit itself.

 

I Troubledshooted by taking off the switch's plug on the mother board and putting a self made connector with 2 wires to mimic the switch, and the issue was clarified.

 

I changed the switch and the problem was solved.

 

Your HP people should look more into this since there can be hundreds of computers that may have the same issue and you people don't give a clue about what the real problem is .

 

BR

Jose

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation